foodpanda is a global online food delivery marketplace in Asia and Europe. Their headquartered in Berlin, Germany. It is part of delivery hero group, which is currently process in more than 50 countries over 20 million orders per month & experiencing phenomenal growth. foodpanda Bangladesh is leading online food delivery platform in Bangladesh. It's partnered with thousand of restaurants & offers customers most convenient food delivery and ordering experience in Bangladesh. Now they operating their service in Chattogram, Dhaka, Sylhet. You will get more information from www.deliveryhero.com and www.foodpanda.com. Recently foodpanda Bangladesh published a job circular for recruiting some people. Which is following.
foodpanda Bangladesh Limited Job Circular
Position: IT Executive
Educational Qualification: B.Sc (Bachelor of Science) in CSE, M.Sc (Master of Science) in CSE from any reputed private or public University.
Experience: At least 1 to 3 years working experience. Should have experience in Internet service provider/ IT help-desk department. Also freshers are encouraged to apply.
Job Location: Dhaka
Requirements: Might need a bike for some jobs. Able to attain duty on roster basis. Females and males both are allowed to apply. Travel to provide Executive support on occasion. Provide call support in an on call rotation. Fluent in English both written and spoken.
Job Nature: Full Time
Responsibilities: Handling all emails, messages, incoming calls and other help-desk activities in line with agreed service level agreement as communicated. Provision of tailored to meet need, demands of each individual customer, outstanding customer service. in line agree service levels. Accurate request and incident classification and registration, ensuring accuracy of recorded pre-polulated information. Incident troubleshooting, investigation, resolution with aim of restoring service for affected user. Consideration & assessment of all other requests for service or information from user. Providing service and information at FPOC where possible. Routing of open service requests & incidents to relevant support groups. Where required, their supporting users in registration and logging of tickets. Maintain up to date knowledge of all service. Track, monitor and update active tickets. Regular update in a professional and consistent manner. Escalation of tickets as necessary. Contribute regularly to help-desk knowledge management. Trained to new joiner, maintain asses sheet. Fingerprint device, router, CCTV, Switch, Call center tools troubleshooting and maintain. Maintain system, network and total IT infrastructure.
Application Deadline: 30 September 2021
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