BRAC Bank PLC Job Circular

 Position: Officer/Associate Manager, Customer Enquiries, Virtual Banking 

Key Responsibilities and Qualifications

This role is centered on managing customer inquiries and complaints exclusively through email. A successful candidate will need strong written communication skills, problem-solving abilities, and a customer-centric mindset.

Here is a summary of the key requirements:

1. Communication: You must have an excellent command of written English, with the ability to write clear, concise, and grammatically correct emails.

2. Problem-Solving: The job requires you to analyze customer issues and either provide accurate solutions or collaborate with other teams to resolve complex problems.

3. Customer Service: You will be responsible for meeting service quality standards like First Contact Resolution (FCR) and adhering to Turnaround Time (TAT) for all inquiries.

4. Qualifications: A four-year degree from a UGC-approved or accredited foreign university is required. While fresh graduates are encouraged to apply, previous experience in email-based customer service is a plus. You must also be computer literate, comfortable with MS Office/Email platforms, and willing to work in roster shifts.

How to Apply

The application deadline is September 13, 2025. To apply, you should submit your application online. The job description states that only shortlisted candidates will be contacted for the next stage of the recruitment process. If you want to take up the challenge, please 'Apply Online'. 

BRAC Bank emphasizes that it does not charge any fees at any stage of the recruitment process, so be wary of any requests for payment.